Returns & Exchanges

***Please read all store policies. By completing a purchase, you agree to all Store Policies*** 


Virgin City Hair pride ourselves on providing our customers with the best raw hair extensions and the best customer service. We exercise a very strict quality control process. All orders are meticulously inspected prior to shipping. Due to the nature of our products ALL SALES ARE DEEMED FINAL. Per federal law, the return of human hair products is prohibited, no refunds, exchanges only. When you shop on our website, you agree to the terms and conditions of the return policy.



If your package is unable to be successfully delivered and is returned to our facility by the postal service, it is due to insufficient address information.

This might occur if: 

  • The shipping address is incomplete or incorrect.
  • The carrier cannot deliver safely after an attempt.
  • The addressee has moved or refused delivery.

In the event this happens, please note that returned packages are restocked. Therefore, to ensure the seamless delivery of your desired items, we offer an alternative solution. You will be contacted, and you will receive a store credit, minus the initial shipping fee, and a flat $35 restocking fee. This will allow you to repurchase your order with the correct address and ensure a smooth resolution for undelivered orders without further delay or inconvenience. 

*** Please ensure the accuracy of your information during your purchase. ***


EXCHANGES (if applicable:)

Initiating A Return for an "exchange only":                                             
To initiate a return for an exchange, please contact our dedicated customer support team via email at, with the subject line "Extension Exchange." We will guide you through the necessary steps to ensure a smooth return experience. 
Please note: Any hair extensions that have been altered, colored, neglected, unraveled, washed or worn in any way cannot be returned or request an exchange.